Frequently Asked Questions

How do I schedule a demonstration, station tour or other public relations event?

Answer:

To schedule a demonstration, station tour or other public relations event please call the Canyon Lake Fire / EMS Administration Division at (830) 907-2922 or visit:

 

Is Canyon Lake Fire / EMS hiring?

Answer:

The minimum age for applicants is eighteen (18) and there is no maximum age. Applicants are required to be certified or certifiable as a MINIMUM Firefighter – Basic by the Texas Commission on Fire Protection and Emergency Medical Technician – Basic by the Texas Department of State Health Services. The employment process consist of the following: Application Submission Written Examination Physical Agility and Swim Test Background Investigation Oral Interview Panel Medical Examination and Drug Screening This employment information is general in nature and for informational purposes only. Specific questions regarding employment should be directed to the Canyon Lake Fire / EMS Administration Division at (830) 907-2922. Current employment opportunities will be posted on the Texas Commission on Fire Protection website under “Jobs.” You can also visit our employment page: https://canyonlakefire-ems.org/employment/ for more information.

 

What is Red Flag Warning?

Answer:

A Red Flag Warning means that CRITICAL FIRE WEATHER conditions ARE OCCURRING or WILL BE OCCURRING SOON. During a Red Flag Warning, avoid the use of open flames or any activities that may generate sparks. During Red Flag Warnings, accidental fire ignitions have the potential to grow very quickly into dangerous wind driven wildfires. Outdoor burning is STRICTLY PROHIBITED during a Red Flag Warning due to the immediate threat of a wind driven wildfire.

 

What is a Fire Weather Watch?

Answer:

A Fire Weather Watch is when CRITICAL FIRE WEATHER CONDITIONS are FORECAST TO OCCUR within the next one (1) to four (4) days. Continue to monitor the latest weather forecasts for possible Red Flag Warnings. Outdoor burning is not recommended during a Fire Weather Watch due to the increased threat of a wind driven wildfire.

 

What is ISO?

Answer:

The Insurance Service Office (ISO) evaluates fire protection efforts in communities throughout the United States. The ISO produces a Public Protection Classification (PPC) rating for a community based on three factors. These factors include: Fire Alarm and Communications Systems (telephone systems, telephone lines, staffing and dispatch systems) Fire Department (equipment, staffing, training and geographic distribution) Water Supply (condition and maintenance of hydrants, available supply vs. fire flow requirements The PPC rating is utilized by insurance companies to set insurance premiums for the community. Fire departments also utilize the PPC rating as a benchmark for measuring the effectiveness of the services they provide for the community.

 

What is the ISO PPC Rating for Canyon Lake?

Answer:

The PPC rating for Canyon Lake is divided into two categories as follows: If within five (5) road miles of a Canyon Lake Fire / EMS Station is an ISO PPC rating of Class 2 If NOT within five (5) road miles of a Canyon Lake Fire / EMS Station is an ISO PPC rating of Class 10.

 

Can I purchase a Canyon Lake Fire & EMS patch?

Answer:

Sorry, our patches are not for sale to the public.

 

EMS Billing and HIPAA Information

Canyon Lake Fire / EMS outsources all EMS billing to:

Emergicon
PO Box 180446
Dallas, TX 75218

Phone: (877) 602-2060

To obtain copies of your own personal EMS records or billing information contact Emergicon through the contact information above, or contact the Administration Division at (830) 907-2922.

Protected Health Information:

Canyon Lake Fire / EMS is required by the Health Information Portability and Accountability Act (HIPAA) to maintain the privacy or confidential health care information, also known as protected health information (PHI). We as also required to provide you with a notice of our privacy practices regarding your PHI. This notice describes your legal rights, advises you or your privacy practices and lets you know how Canyon Lake Fire / EMS is permitted to use and disclose PHI.

Notice of Privacy Practices